Collections Agents

Contax360 BPO Solutions, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team.

Now hiring for our Montego Bay Office:

Collections Agent

Job Summary:

The collections agent is responsible for negotiating and resolving delinquent account balances with customers while adhering to all regulations, high standards of compliance, and company policies.

Specific Duties:

a)      Contact customers in arrears to discuss outstanding debts.

b)      Follow Company policies and procedures at all times, ensuring that legislative requirements are met.

c)       Achieve set revenue targets and call quality objectives.

d)      Handle each call promptly and in the correct manner, updating records accordingly.

e)      Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.

f)       Being persuasive, persistent and self -motivated and assertive.

g)      Monitors delinquent accounts and implements collections procedures.

h)      Responds to inquiries from customers or external collection resources.

i)       Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.

j)       Reviews and makes recommendations regarding bad debts or write-offs.

k)      Perform other duties as assigned.

SKILLS REQUIRED:

-          Technical and analytical skills

-          Ability to communicate clearly, properly and fluently in both oral and written formats

-          Strong negotiation and influencing skills

-          Interpersonal skills

-          Goal oriented and dependable

-          Time management skills

Required Qualifications:

-          At least 3 CXCs including English Language

Required Experience:

-         At least (1) year of experience in customer service.

-         Experience as a hard-core collections agent preferred.
 

What we offer:

-          Paid training

-          Free Health Insurance

-          Free Life Insurance

-          Daily Lunch Allowance

-          Paid Holidays

-          Educational Assistance

-          Career advancement programme

-          Shuttle service

-          Competitive Salary

-          Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.
.

All applicants must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

Only short-listed applicants will be contacted.

Please read carefully before signing.

Contax360 BPO Solutions is an equal opportunity employer. Contax360 BPO Solutions does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Contax360 BPO Solutions to hire me. If I am hired, I understand that either Contax360 BPO Solutions or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Contax360 BPO Solutions has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to Contax360 BPO Solutions true and complete information on this application. No requested information has been concealed. I authorize Contax360 BPO Solutions to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. I understand that if I am not hired within 30 days of this application, it will be null and void and will need to reapply.

ELECTRONIC SIGNATURE NOTICE AND CONSENT

This notice is intended to provide you with important information required by the Electronic Signatures in Global and National Commerce Act (E‐Sign Act).

Consent: By entering your name, you consent to submit your employment application and all related forms, documents and information electronically. You further consent to conduct any matters related to the recruiting, application, background check and/or onboarding process electronically. Typing your name in the textbox under or on a form, entering your login password, and clicking on "Submit", will constitute your electronic signature.

Right to Withdraw Your Consent: You have the right to withdraw your consent to receive disclosures and submit information electronically. If you choose to withdraw your consent, the application process will be terminated. You may withdraw your consent by contacting the Company, and typing in "Withdraw" in the textboxes for the Certification and Background Disclosure pages.

Paper Copies of Electronic Records: If you wish to obtain a copy of your application, you may proceed with printing.

Updating contact information: It is your responsibility to update the Company regarding any changes to your e‐mail address or other contact information.