Customer Service Representative
Join Our Team at Contax360 BPO Solutions!

Are you ready to take your career to new heights with a dynamic and fast-growing organization? Contax360 BPO Solutions, a leading provider of global contact center solutions, is seeking qualified and professional individuals to join our Montego Bay, Jamaica office.

Job Summary:

As a Customer Care Representative, you will play a crucial role in delivering exceptional service to our customers. You will handle inquiries via telephone, email, and live chat, ensuring a friendly and efficient experience. Flexibility to work shifts, including weekends, is required.

Key Responsibilities:

• Respond to and resolve a high volume of customer inquiries through phone, live chat, and email.
• Follow up with customers on outstanding order issues, including personalized content and order details.
• Adhere to performance metrics for contacts, quality assurance, customer satisfaction, and compliance.
• Gather customer information thoroughly to assess needs and educate them about our products and services.
• Aim for one-call resolution for customer issues, with appropriate escalation when necessary.
• Balance company policy with customer satisfaction in decision-making.
• Recommend improvements based on customer feedback regarding merchandising and site usability.
• Process, track, and close orders efficiently using our internal fulfillment system.

Skills Required:

• Strong computer skills, proficient in web navigation and Microsoft Word, Outlook, and Excel.
• Excellent written and verbal communication skills in English, with a focus on proper grammar.
• Exceptional interpersonal skills and a strong ability to manage resolutions.
• Excellent organizational skills and attention to detail.
• Strong listening skills and a positive, enthusiastic attitude.
• Ability to adhere to processes and guidelines effectively.
• Demonstrated ability to provide high-quality customer service.

Education:

• CSEC/CAPE or City & Guilds required.
• Heart NVQJ certification 

Experience:

• Minimum of 1-2 years in Customer Service, Retail Sales, or E-Commerce.

Other Requirements:

• Must be able to type a minimum of 30 words per minute.
• A willingness to go the extra mile for customers.
• Experience in technical support and troubleshooting is strongly preferred.

What We Offer:

• Paid training
• Free Health and Life Insurance
• Daily Lunch Allowance
• Paid Holidays
• Shuttle Service
• Competitive Salary
• Engaging Employee Programs: Staff Parties, Karaoke, Birthday Club, Health & Wellness Club, and more!

Eligibility:

All applicants must be 18 years or older and possess a valid Government-issued photo ID, TRN, and NIS. Successful candidates must provide a police record and pass an employment background check prior to starting.

Apply Today!

Join us in making a difference by helping customers share their joy! Only shortlisted applicants will be contacted.
 

Please read carefully before signing.

Contax360 BPO Solutions is an equal opportunity employer. Contax360 BPO Solutions does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Contax360 BPO Solutions to hire me. If I am hired, I understand that either Contax360 BPO Solutions or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Contax360 BPO Solutions has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to Contax360 BPO Solutions true and complete information on this application. No requested information has been concealed. I authorize Contax360 BPO Solutions to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. I understand that if I am not hired within 30 days of this application, it will be null and void and will need to reapply.

ELECTRONIC SIGNATURE NOTICE AND CONSENT

This notice is intended to provide you with important information required by the Electronic Signatures in Global and National Commerce Act (E‐Sign Act).

Consent: By entering your name, you consent to submit your employment application and all related forms, documents and information electronically. You further consent to conduct any matters related to the recruiting, application, background check and/or onboarding process electronically. Typing your name in the textbox under or on a form, entering your login password, and clicking on "Submit", will constitute your electronic signature.

Right to Withdraw Your Consent: You have the right to withdraw your consent to receive disclosures and submit information electronically. If you choose to withdraw your consent, the application process will be terminated. You may withdraw your consent by contacting the Company, and typing in "Withdraw" in the textboxes for the Certification and Background Disclosure pages.

Paper Copies of Electronic Records: If you wish to obtain a copy of your application, you may proceed with printing.

Updating contact information: It is your responsibility to update the Company regarding any changes to your e‐mail address or other contact information.