Contax360 BPO Solutions

Cloud Services Architect

Montego Bay, St.James, Jamaica - Full Time

Contax360 BPO Solutions, a leading global contact center solutions provider and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team.
Now hiring for our Montego Bay Office:
AWS Solutions Architect (Professional  + Associate)

 
JOB SUMMARY:
(1) Job Description: AWS Solutions Architect – Professional
 
Position Overview
We are seeking an experienced AWS Solutions Architect – Professional to design, implement, and optimize cloud-based solutions that align with our strategic business objectives. The ideal candidate will have extensive hands-on expertise in AWS services, enterprise-scale cloud architectures, and best practices for scalability, security, and cost optimization.
 
Key Responsibilities
  • Lead the design and deployment of complex, multi-tier AWS architectures.
  • Partner with business stakeholders, development teams, and operations to translate                             requirements into secure, scalable solutions.
  • Provide technical leadership on migration strategies, modernization initiatives, and hybrid-cloud environments.
  • Implement best practices in cloud security, governance, compliance, and cost management.
  • Develop proof-of-concepts, architecture diagrams, and documentation for stakeholders.
  • Mentor and guide junior architects and engineers.
  • Stay up to date with emerging AWS services, tools, and industry trends to continuously improve solutions.
 
Qualifications
      •     AWS Certified Solutions Architect – Professional (required).
      •     5+ years of experience in cloud architecture, with a focus on AWS.
      •     Strong knowledge of networking, storage, security, and DevOps principles.
      •     Hands-on experience with IaC (CloudFormation, Terraform, or CDK).
      •     Expertise in designing high-availability, disaster recovery, and failover architectures.
      •     Excellent communication and stakeholder management skills
 
 
(2) Job Description: AWS Solutions Architect – Associate
 
Position Overview
We are looking for an AWS Solutions Architect – Associate to support the design and deployment of cloud solutions. This role will assist senior architects in implementing best practices, ensuring security, and supporting migrations to AWS. The ideal candidate is eager to learn, detail-oriented, and has hands-on knowledge of core AWS services.
 
Key Responsibilities
      •     Assist in designing cloud architectures and system integrations on AWS.
      •     Support migration of applications, databases, and workloads to the cloud.
      •     Develop architecture diagrams and documentation under the guidance of senior architects.
      •     Monitor system performance and support optimization initiatives.
      •     Collaborate with development and operations teams to implement AWS best practices.
      •     Conduct basic troubleshooting and provide technical support for AWS environments.
 
Qualifications
      •     AWS Certified Solutions Architect – Associate (required).
      •     1–3 years of experience in cloud solutions, IT infrastructure, or software development.
      •     Familiarity with AWS services such as EC2, S3, RDS, Lambda, and VPC.
      •     Basic understanding of networking, databases, and security concepts.
      •     Strong problem-solving and analytical skills.
      •     Willingness to learn and grow into more advanced cloud architecture roles.

WHAT WE OFFER:
  • Paid training
  • Free Health Insurance
  • Free Life Insurance
  • Paid Holidays
  • Shuttle service
  • Competitive Salary
  • Employee engagement programs: Staff Parties, Birthday club, Health & Wellness Club, etc.
Only short-listed applicants will be contacted.

All applicants must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.
 

Please read carefully before signing.

Contax360 BPO Solutions is an equal opportunity employer. Contax360 BPO Solutions does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Contax360 BPO Solutions to hire me. If I am hired, I understand that either Contax360 BPO Solutions or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Contax360 BPO Solutions has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to Contax360 BPO Solutions true and complete information on this application. No requested information has been concealed. I authorize Contax360 BPO Solutions to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. I understand that if I am not hired within 30 days of this application, it will be null and void and will need to reapply.

ELECTRONIC SIGNATURE NOTICE AND CONSENT

This notice is intended to provide you with important information required by the Electronic Signatures in Global and National Commerce Act (E‐Sign Act).

Consent: By entering your name, you consent to submit your employment application and all related forms, documents and information electronically. You further consent to conduct any matters related to the recruiting, application, background check and/or onboarding process electronically. Typing your name in the textbox under or on a form, entering your login password, and clicking on "Submit", will constitute your electronic signature.

Right to Withdraw Your Consent: You have the right to withdraw your consent to receive disclosures and submit information electronically. If you choose to withdraw your consent, the application process will be terminated. You may withdraw your consent by contacting the Company, and typing in "Withdraw" in the textboxes for the Certification and Background Disclosure pages.

Paper Copies of Electronic Records: If you wish to obtain a copy of your application, you may proceed with printing.

Updating contact information: It is your responsibility to update the Company regarding any changes to your e‐mail address or other contact information.

Apply: Cloud Services Architect
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Address*
Home number*
Email Address*
Are you legally eligible to work in Jamaica?*
Are you 18 years or older?*
Have you previously worked with Contax360 BPO Solutions or Global Gateway Solutions?*
Do you have any relatives/family members/spouse working with Contax360?*
If your answer to the previous question is yes, please state name and relation.
Emergency Contact Name and Address*
Emergency Contact Number*
Emergency Contact Relationship*
Education Level 1 (Institution Name, Location, Years Attended, Major/Subjects)*
Education Level 2 (Institution Name, Location, Years Attended, Major/Subjects)*
Education Level 3 (Institution Name, Location, Years Attended, Major/Subjects)
Employment History (last 3 employers) - Please list the following:
Company Name
Job Titles
Employment Dates
Fortnightly salaries*
Please rate your level for communication (Speaking, reading, writing)*
Please rate your level for time management (Organized, punctual, meeting deadlines)*
Please rate your level for empathy (Attention, consideration, rapport)*
Have you ever been arrested/charged/convicted for an illegal/criminal offence whether within or outside of Jamaica?

If yes, please state and provide an explanation.*
Do you have any illnesses, disabilities or current conditions that could affect your attendance or performance at work?*
If your answer is yes, please explain.
Are you physically challenged or impaired in any way?*
If your answer is yes, please explain.
Have you seen a doctor or been treated for any condition or illness during the last 6 months?*
If your answer is yes, please explain.
Please indicate the type of ID that you will be using.*
What is the expiry date of your ID?*
Which of the following documents do you have in your possession for employment?*
Please indicate two types of reference that you will be using.*
Reference # 1: Name, Role & Contact number*
Reference # 2: Name, Role & Contact number*
Please indicate your various work experiences.*
Desired Salary (fortnightly)*
Are you available to work any shift; any 5-days of the 7-day workweek?*
Please indicate whether you can work from both your home and the office.*
By submitting this application, I certify that answers herein are true and complete to the best of my knowledge. I authorize Contax 360 BPO Solutions to make investigations and enquiries regarding my personal, employment, financial or medical history and other related matters as may be deemed necessary in arriving at an employment decision. I hereby release employer, school or persons from liability in responding to inquiries in connection with my application for employment. If hired by Contax 360 BPO Solutions, I understand that false or misleading information given in my application or interview(s) may result in immediate dismissal. If requested, I will do a polygraph and/or conduct and complete a drug test and give consent to the medical practitioner to release any information to the company. In addition, any documents submitted for consideration of employment becomes the sole property of the company. If you are not hired within 30 days of this application, it will be null and void and you’d need to reapply. I understand, also, that I am required to abide by the policies and procedures of the company.*
Human Check*