Collections Supervisor

The Collections Supervisor is responsible for supervising all aspects of the client's activities involving credit given with a strong focus on collecting payments on delinquent accounts. Your overall role includes communicating organizational needs, providing guidance, supporting, identifying development needs, and managing the relationship between staff and the organization so that each is successful.

Duties and Responsibilities 

• Inputs data and creates spreadsheets showing the progress of the staff’s efforts to collect debts
• Speaks with individuals who wish to speak with a supervisor
• Approves and allows settlement and payment options
• Supervises and coordinates activities of employees engaged in collecting overdue payments 
• Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts
• Organizes collection work load based on the degree and amount of delinquency and assigns accounts to employees for collection
• Creates letters or approves form letters for use in collection attempts
• Assists subordinates with collection activities in difficult cases
• Supervises and coordinates activities of staff in related activities

Qualifications

• Level 3 HEART NTCVET Certification or higher/ASc Degree preferred or 2+ years serving in a supervisory capacity
• Experience working for two or more years in credit and collections as an agent

Additional requirements:

• At least 2-years of experience in a similar environment
• Must be flexible to work any shift assigned
• Knowledge of federal and state laws governing the collection of debt and the laws as mandated by the Fair Debt Collection Practices Act

ll applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

What we offer:

• Paid training
• Free Health Insurance
• Free Life Insurance
• Daily Lunch Allowance
• Paid Holidays
• Educational Assistance
• Career advancement programme
• Shuttle service
• Competitive Salary
• Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.

Only short-listed applicants will be contacted.

Please read carefully before signing.

Contax360 BPO Solutions is an equal opportunity employer. Contax360 BPO Solutions does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Contax360 BPO Solutions to hire me. If I am hired, I understand that either Contax360 BPO Solutions or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Contax360 BPO Solutions has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to Contax360 BPO Solutions true and complete information on this application. No requested information has been concealed. I authorize Contax360 BPO Solutions to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. I understand that if I am not hired within 30 days of this application, it will be null and void and will need to reapply.

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