Multiple Jobs Available

POSITION I: CUSTOMER SERVICE & (SOFT) SALES AGENT 

Job Summary

Join a dynamic home essentials company as a Customer Service/Sales Agent. You’ll drive sales through inbound/outbound calls, pitch products, and provide excellent customer service in a tech-driven startup environment.

Responsibilities:

• Handle high-volume calls and schedule introductory calls.
• Engage with customers on social media, responding to inquiries.
• Work flexible hours, including nights and weekends as needed.
• Focus on B2C sales, bringing energy and persistence to customer interactions.

Requirements:

• 1+ year of call center or customer service experience.
• Strong sales mindset with excellent interpersonal skills.
• Proficient in computer tools and social media.
• 3 CSEC/CAPE or City & Guilds required; NVQJ/Associates Degree preferred; upselling/cross-selling experience is a plus.

Job Summary

The Collections Agent is responsible for negotiating and resolving overdue accounts while ensuring compliance with company policies and regulations.

Responsibilities:

• Contact customers about outstanding debts and ensure legislative compliance.
• Meet revenue targets, resolve disputes, and monitor delinquent accounts.
• Recommend actions for bad debts and perform additional duties as needed.

Requirements:

• Strong technical, communication, negotiation, and interpersonal skills.
• Goal-oriented and dependable.
• 3 CXCs, including English Language
• 1+ year in customer service, with collections experience preferred.

Job Summary

The Sales Agent is responsible for generating sales by making outbound calls, scheduling appointments, and delivering excellent customer service. The role is with a pioneering company connecting customers to financial advisors.

Responsibilities:

• Make high-volume outbound calls to potential clients and schedule appointments for Onboarding Specialists.
• Follow scripts and work flexible hours (nights/weekends) as needed.
• Focus on outbound B2C sales and build relationships with clients.

Requirements

• 1+ year in call center and outbound sales
• Strong sales mentality, communication, and organizational skills.
• Proficient with computers and quick to learn new tools.
• 3 CSEC/CAPE or City & Guilds; NVQJ/Associates Degree preferred.

POSITION IV: SECURITY OFFICER

Job Summary

The Security Officer ensures a safe and secure environment for customers and employees by patrolling premises, monitoring surveillance, and enforcing security policies.

Responsibilities:

• Patrol property, monitor surveillance, and control access points.
• Report irregularities and ensure compliance with policies.
• Maintain security by monitoring entrances, preventing theft, and using detecting devices.
• Complete reports, maintain legal compliance, and contribute to team efforts.

Requirements:

• Minimum 1 year in a similar security role with strong listening and surveillance skills.
• Ability to follow procedures, provide excellent service, and exercise good judgment.
• Dependable, detail-oriented, and able to work under pressure.
• 3 CXC/GCE subjects (including English) or NCTVET Certificate; PSRA License required.

What We Offer:

• Paid training
• Free Health Insurance
• Free Life Insurance
• Daily Lunch Allowance
• Paid Holidays
• Shuttle service
• Competitive Salary
• Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.

All applicants must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

Please read carefully before signing.

Contax360 BPO Solutions is an equal opportunity employer. Contax360 BPO Solutions does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Contax360 BPO Solutions to hire me. If I am hired, I understand that either Contax360 BPO Solutions or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Contax360 BPO Solutions has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to Contax360 BPO Solutions true and complete information on this application. No requested information has been concealed. I authorize Contax360 BPO Solutions to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. I understand that if I am not hired within 30 days of this application, it will be null and void and will need to reapply.

ELECTRONIC SIGNATURE NOTICE AND CONSENT

This notice is intended to provide you with important information required by the Electronic Signatures in Global and National Commerce Act (E‐Sign Act).

Consent: By entering your name, you consent to submit your employment application and all related forms, documents and information electronically. You further consent to conduct any matters related to the recruiting, application, background check and/or onboarding process electronically. Typing your name in the textbox under or on a form, entering your login password, and clicking on "Submit", will constitute your electronic signature.

Right to Withdraw Your Consent: You have the right to withdraw your consent to receive disclosures and submit information electronically. If you choose to withdraw your consent, the application process will be terminated. You may withdraw your consent by contacting the Company, and typing in "Withdraw" in the textboxes for the Certification and Background Disclosure pages.

Paper Copies of Electronic Records: If you wish to obtain a copy of your application, you may proceed with printing.

Updating contact information: It is your responsibility to update the Company regarding any changes to your e‐mail address or other contact information.